Talk to Dorados support
Live chat is open 24/7 from the bubble in the bottom right of every page, with a median response time under two minutes. Email at support@dorados.live handles longer threads and document attachments with a four-hour target response.
Whatever the question, whether it's about Gold Coins, redemption, account verification, technical issues or something more personal, the team is trained to help with care and discretion.
Canadian support services
ConnexOntario: 1-866-531-2600 or connexontario.ca. Free, confidential information and referral for problem gambling, drug, alcohol and mental health concerns. Open 24 hours a day.
Responsible Gambling Council: responsiblegambling.org. National research and resources for safer play, with self-assessment tools and parental advice.
Canadian Centre on Substance Use and Addiction: ccsa.ca. Lists provincial helplines for every region of Canada.
CAMH (Centre for Addiction and Mental Health): camh.ca. Professional treatment and counselling in Ontario, with online resources accessible across Canada.
GamFam: gamfam.ca. Support for family members affected by problem gambling.
International support
GamCare (UK): 0808 8020 133 or gamcare.org.uk. Free counselling and a national helpline for problem gambling. National Council on Problem Gambling (US): 1-800-522-4700 or ncpgambling.org.
Self-help tools
If you are not ready to talk to someone yet, self-help tools can help you understand your relationship with gambling and casino-style games. The Responsible Gambling Council offers a free self-assessment online. BetBlocker and Net Nanny are free filtering apps that block thousands of casino domains across all your devices.
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