Dorados Help Center

What are Gold Coins and Sweeps Coins?

Gold Coins (GC) are the play-for-fun currency that powers every social slot, table game and live dealer round at Dorados. They are awarded free in your welcome pack and refreshed daily, hourly and through promotional events. Gold Coins carry no monetary value and cannot be redeemed for prizes.

Sweeps Coins (SC) are the promotional sweepstakes currency. You can collect Sweeps Coins free of charge through your welcome pack, daily logins, refer-a-friend bonuses, tournament wins and the postal mail-in alternative. Once you accumulate 50 SC or more, you can redeem them for cash prizes or gift cards.

How do I claim my welcome pack?

Sign up using your email address, confirm your account via the verification link, and the welcome pack drops into your wallet automatically. There is no code to enter and no purchase to make. If the pack hasn't appeared within five minutes of confirming your email, contact live chat from the bubble in the bottom right and the team will trigger it manually.

Is Dorados legal where I live?

Dorados is a free-to-play social casino operating under sweepstakes law across most of Canada and many international markets. You must be at least 18 years old (19+ in BC, NB, NS, NL, ON and the territories) and physically located outside our excluded regions: Quebec, Washington State, Idaho, Nevada, Michigan and any other jurisdiction where social casinos are prohibited by local law.

If you are unsure whether Dorados is available in your province or country, our support team can confirm your eligibility based on your account address before you spend any time on the lobby.

How do I redeem Sweeps Coin prizes?

Open your wallet, switch to the Sweeps Coin tab and tap Redeem. The minimum redemption is 50 SC. Choose between a bank transfer or a digital gift card from major retailers. Identity verification (a photo ID and proof of address) is required before the first redemption and takes one to two business days to complete.

Subsequent redemptions are processed in under 24 hours for Champions and Conquistadors, or within 72 hours for all other tiers.

How do I contact support?

Live chat is the fastest channel and is open 24/7 from the bubble in the bottom right of every page. Email at support@dorados.live handles longer threads and attachments with a four-hour target response. For privacy and data protection requests, privacy@dorados.live routes to the data protection officer.